We strive to ship most products within 1 to 2 business days to locations within local trade zones. If your order originates outside local trading areas, it may take 3 to 5 business days.

We will notify you of your estimated delivery date when you place your order. Deliveries are made Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. Some items may not be available for next business-day delivery. Where applicable, we will provide estimated delivery time frames and backordered product notifications displayed under the product description. We'll keep you informed of your order status changes by sending you emailed communications.

If you'd like more information before ordering or your product doesn't arrive within the expected time, please contact our customer care team.

Refunds and credits will be issued when the returned product is received by Grand & Toy, and will be made via your original method of payment.

PDF formats of related product documentation, if available, can be found within the product detail page under 'More information'.

The following major credit cards - VISA, American Express, or MasterCard, Visa Debit - are accepted.

If you are a registered business customer not paying by credit card, the following options are available. Payment terms are 'NET' 30 days from date of invoice. Invoices unpaid by the due date are subject to a late payment charge and may also result in delayed delivery of subsequent orders.

You must be signed into your account to edit personal information

Access your profile details by clicking on 'Account' under the 'My Account' icon. You can then edit your profile including changing your password from the 'Edit Profile' menu

If you need to make permanent changes to your account billing or shipping address, please contact our customer care team.

For a temporary or one-time delivery address change when checking out your orders, click on the box titled, 'New Alternate Address', and fill out the fields to update your information.

You must be signed into your account to edit personal information

Access your online Wallet by clicking on 'Account' under the 'My Account' Icon. You can then edit your saved cards from the 'Manage Credit Cards' menu.

You must be signed into your account to enroll in a subscription. Then follow these instructions:

• Select item(s) you would like to automatically reorder
• Select 'Subscribe', 'New Subscription Order' or 'Add to An Existing Subscription' and click 'Subscribe Now'
• Follow the steps to name your subscription order and set order frequency
• Click 'Next' confirm your subscription order, payment and delivery details
• Review and accept the program terms and conditions
• Submit your subscription

To edit, manage and view your subscription details, go to 'My Subscriptions' under your 'Accounts' menu at the top page menu when signed in.
After your first subscription order, you'll receive an email with your order status.

You must be signed into your account to create or edit custom lists.

Custom lists can be located by clicking 'Custom List' under the 'My Account' icon. To create a new list, click on 'Create A New List'. Other options include view 'My Lists' or view 'All Lists'. Upon opening a list you'll have the ability to edit them by adding or removing products.

Yes, we do! Our printing services help improve visibility and control of your print processes, to make your business more profitable and efficient.

You must be signed into your account to access this service. You'll then find Print Solutions under the 'Services' menu.

Please review the terms and conditions located, at the bottom of the promotional email you received, or on our website. Some products may be exempt from the promotion.