The increase over the previous year is due to better inventory planning.

In late 2009, we changed our shrink wrap to be more environmentally conscious. Our new shrink wrap is made from 100% virgin resins but is pre-stretched. This enables us to reduce the amount of packaging we use for our deliveries. The increase over the previous year was due to better inventory planning.

The increase over the previous year was due to better inventory planning.

No G&T offices are LEED certified.

No change

Our CFCs order paper independently rather than through our internal supplies system. Where possible, our CFCs use paper returned from customer orders for their internal printing needs. The decrease over the previous year was due to fluctuations in business activity, which reduced our need to print.

99.5% reported, based on square footage. Moderate temperature increases over the year reduced the need to heat our buldings.

Mileage is based on an average distance of 1,030 km per trip and applied to all flights.

Last year, as a result of several distribution initiatives, we were able to optimize our routes and reduce the number of trucks we use to deliver our products.

Last year, as a result of several distribution initiatives, we were able to optimize our routes, which enabled us to reduce our fuel consumption accordingly. We have revised these numbers based on new information. They have been recalculated for all previous years.

G&T defines its dedicated fleet as any trucks that are only used to deliver G&T products but are owned and operated by a third party.

G&T defines its dedicated fleet as any trucks that are only used to deliver G&T products but are owned and operated by a third party.

Last year, as a result of several distribution initiatives, we were able to optimize our routes. These changes afftected our fuel consumption.

The decrease in natural gas, associated with the decreased heating needs for our buildings and offices, was due to more efficient practices and hotter outdoor temperatures. This was calculated using the GHG Protocol Initiative tool for stationary combustion.

The decrease was due to changes in transportation and changes to infrastructure, such as store closures and openings. This was calculated using the GHG Protocol Initiative tool for purchased electricity.

The decrease in emissions was due to the decrease in the number of flights taken by Associates for business. This was calculated using the GHG Protocol Initiative tool for mobile combustion.

Over 1,400,000 cartridges have been recycled through our THINK program. more

Overall changes due to decrease in amount of products shipped to customers as a result of continued adjustments to economic conditions and continued implementation of waste diversion practices from transition to one national vendor.

Overall changes due to decrease in amount of products shipped to customers as a result of continued adjustments to economic conditions and continued implementation of waste diversion practices from transition to one national vendor.

Overall changes due to decrease in amount of products shipped to customers as a result of continued adjustments to economic conditions and continued implementation of waste diversion practices from transition to one national vendor.

Last year, our home office piloted an organics recycling program. However, statistics on our diversion rate were not available at the time this report was written.

600 lbs of unwanted furniture were diverted through one of our partner organizations, Waste to Wonder, for our home office clean-up. For more information, please visit www.waste2wonder.com.

In early 2010, we modified our environmentally preferable product flag to include two criteria in addition to post-consumer waste: reduced chemical content and third-party environmental certifications. Products that reflect at least one of these criteria were identified as environmentally preferable in our printed and online ordering guides.

Overall, the number of environmentally preferable products increased, as did the percentage of products in our ordering guide that were identified as environmentally preferable.

As a result of our paper procurement policy, which we implemented in 2007, 100% of all the paper that is sourced for our marketing collateral is certified by a third party.

Last year, 76.5% of all G&T customers chose 48-hour delivery. Today, 48 hours is our delivery standard. For more information, please visit www.grandandtoy.com/48hours.

Right Day delivery enables G&T to optimize our distribution fleets and routes for maximum efficiency and reduced environmental impact.

Since 2007, G&T's total paper savings has equalled 692,030 pages. more

Last year, we reached more people through our Lunch and Learns, even though we hosted fewer than the previous year.

Last year, these included in-store GREENOFFICE events and Be Better seated events. more

Last year, G&T conducted a Ladies Executive Networking/Appreciation Day celebrating diversity in the workplace.

Last year, G&T hosted or sponsored several events in the interest of helping our customers to make better procurement decisions and support the communities and interests we believe in. These included:

• CAMSC (Canadian Aboriginal and Minority Supplier Council)
• PMAC (Purchasing Management Association of Canada)
• CAUBO (Canadian Association of University Business Officers)
• CIPMM (Canadian Institute of Procurement and Material Managers)
• GTECH (Government technology conference)
• Ontario PMAC Chapter Conference
• WE Connect

Last year, G&T did not conduct a Customer Satisfaction survey, although we hope to do so next year.

Last year, in our effort to continue being a customer advocate and to share best practices concerning the procurement of office solutions, we published four new case studies: Enermodal, Canerector Inc., Integral Energy Services and Kingston.

G&T uses Aspen 30 as the default paper for internal consumption at all locations across Canada. Aspen 30 contains 30% post-consumer content.

We continued to buy more environmentally preferable products for our internal use.

The decrease over the previous year was due to an overhaul of printer fleets and a transition to more-efficient machines.

In 2010, we launched our Partner Code of Conduct. This was sent to all of our major North American suppliers (product), and we asked them to comply. Based on international best practices, we asked our suppliers to improve their operations in four key areas: health and safety, the environment, ethics, and labour and human rights.

The decrease was due to normal fluctuations in business activities.

The decrease was due to normal fluctuations in business activities.

The decrease was due to normal fluctuations in business activities.

Last year, G&T increased the amount of training for all Associates on a variety of topics ranging from health and safety to new selling strategies for our sales force. more

We supported 18 of our internal Associates in additional schooling, which included courses and programs to further their knowledge.

Last year, a total of 18 Associates applied for and were granted funding for their continued education.

Last year, G&T launched its Code of Conduct for internal Associates. Associates were asked to train themselves on our corporate stance on ethics by reading the Code of Conduct and acknowledging it.

The increase over the previous year was due to an increase in the availability of internal resources.

This is based on the number of actions taken in response to identified incidents of corruption.

For more information, please visit our parent company's website at www.officemax.com.

At the end of 2009, G&T streamlined its social outreach to focus resources on two areas: the education of underprivileged children and the protection of the natural environment. This enabled us to make bigger contributions to a few areas rather than making small contributions to many. more

This represents corporate donations only, including ad hoc donations, our corporate cause marketing initiatives, time donated by Associates for our KidsFest backpack days, our KidsFest retail campaign and special "emergency relief fund donations".

The Bryan Bridges Memorial Scholarship is our internal bursary program. Established in 2006 in the name of a former G&T vice president, this scholarship is put towards tuition expenses paid for either a G&T Associate (such as a part-time Associate who is planning to attend school full-time) or a dependant of an eligible Associate, who has been accepted into, and is entering, a program at a Canadian university or community college for the first time.

Managed in conjunction with the Association of Universities and Colleges of Canada (AUCC), this program is just another example of how we are making a difference in the lives of our Associates, and in the communities where we work.

KidsFest is a national non-profit organization that is dedicated to fighting child poverty in Canada by providing high-impact programs to improve academic achievement, physical fitness and social interaction, allowing each child to achieve his or her full potential. Since 2007, G&T has partnered nationally with KidsFest to create our annual backpack day. Each year, hundreds of Associates across Canada volunteer one day of their time to fill backpacks with school supplies for underprivileged children. Over the past three years, thanks to the generosity of our suppliers, we have been able to continually increase the scope of this program.

KidsFest is a national non-profit organization that is dedicated to fighting child poverty in Canada by providing high-impact programs to improve academic achievement, physical fitness and social interaction, allowing each child to achieve his or her full potential. Since 2007, G&T has partnered nationally with KidsFest to create our annual backpack day. Each year, hundreds of Associates across Canada volunteer one day of their time to fill backpacks with school supplies for underprivileged children. Over the past three years, thanks to the generosity of our suppliers, we have been able to continually increase the scope of this program.

KidsFest is a national non-profit organization that is dedicated to fighting child poverty in Canada by providing high-impact programs to improve academic achievement, physical fitness and social interaction, allowing each child to achieve his or her full potential. Since 2007, G&T has partnered nationally with KidsFest to create our annual backpack day. Each year, hundreds of Associates across Canada volunteer one day of their time to fill backpacks with school supplies for underprivileged children. Over the past three years, thanks to the generosity of our suppliers, we have been able to continually increase the scope of this program.

In line with our efforts to increase our social outreach, we continued our A Day Made Better program last year, surprising 12 deserving teachers! more